USER SATISFACTION IN A SERVICE BASED INDUSTRY USING INTERNET OF THINGS (IoT) DEVICES IN AN IoT NETWORK
AssigneeInternational Business Machines Corporation
InventorsHari H. MADDURI, Maharaj MUKHERJEE, Joanna W. NG
Life of this patent
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Abstract
Embodiments for using a mixed internet of things (IoT) device network to improve user satisfaction by a processor. A collaboration of data associated with a user captured from a plurality of types of IoT devices in the IoT network may be gathered. The collaboration of data may be used to determine a level of satisfaction of the user according to a knowledge domain describing a plurality of satisfaction factors and levels in the service based industry such that the collaboration of data is associated with one or more of the plurality of satisfaction factors and levels.
Claims20
A method, by one or more processors, improving user satisfaction in a service based industry using internet of things (IoT) devices in an IoT network, comprising:
- gathering a collaboration of data associated with a user captured from a plurality of types of IoT devices in the IoT network;
- and
- using the collaboration of data to determine a level of satisfaction of the user according to a knowledge domain describing a plurality of satisfaction factors and levels in the service based industry such that the collaboration of data is associated with one or more of the plurality of satisfaction factors and levels.
A system for improving user satisfaction in a service based industry using internet of things (IoT) devices in an IoT network, comprising:
- a processor, operational within and between a distributed computing environment, that:
- gathers a collaboration of data associated with a user captured from a plurality of types of IoT devices in the IoT network;
- and
- uses the collaboration of data to determine a level of satisfaction of the user according to a knowledge domain describing a plurality of satisfaction factors and levels in the service based industry such that the collaboration of data is associated with one or more of the plurality of satisfaction factors and levels.
A computer program product for, by a processor, improving user satisfaction in a service based industry using internet of things (IoT) devices in an IoT network, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:
- an executable portion that gathers a collaboration of data associated with a user captured from a plurality of types of IoT devices in the IoT network;
- and
- an executable portion that uses the collaboration of data to determine a level of satisfaction of the user according to a knowledge domain describing a plurality of satisfaction factors and levels in the service based industry such that the collaboration of data is associated with one or more of the plurality of satisfaction factors and levels.
Dependencies are inferred from the claim text.