Method and System for Entry of Customer Experience Feedback with Real-Time Automated Filtering and Evaluation of Feedback, and Transmission of Real-Time Notification to Selected Personnel Based on Feedback Evaluation in a Flexible Messaging and Workflow System

A communication system supporting the processing of communications between a home network and one or more mobile units, comprising:

• a first computer server on the home network coupled to a first mobile unit, said first computer server receives customer experience feedback responses provided by a customer using said first mobile unit and evaluates said customer experience feedback responses on a real-time basis in order to determine whether to issue real-time notifications to select personnel if the customer experience feedback responses fail to satisfy a minimum predetermined standard, said first computer server maintains and supports use of data, customer information, software modules and operational codes on the home network;
• a home agent on the home network coupled to said first computer server, said home agent agent controls receiving and processing communications from said first mobile unit, and said home agent processes location and proximity information received from said customer to provide to notification when the customer returns to the proximity of the home network;
• a first database memory storage unit coupled to said home agent and first computer server on said home network, said first database memory storage unit maintaining information related to the customer and personnel at the home network, said first database memory storage unit having information regarding trends relating to customer experience feedback, a transceiver subsystem coupled to said home network through a first gateway providing a communications interface for communications between the home network and said first mobile unit, said transceiver subsystem receives and transmits communications between said home network and said mobile unit.