Generating Solution Keyword Tag Clouds Based on Support Forum Post Analytics

A computer system for generating a solution keyword tag cloud, the computer system comprising:

• a bus system;
• a storage device connected to the bus system, wherein the storage device stores program instructions;
• and
• a processor connected to the bus system, wherein the processor executes the program instructions to:
• identify keywords in a question asking how to resolve an issue experienced by a user with a product;
• match the keywords identified in the question with keyword tags included in a set of condition-solution trees corresponding to the product;
• generate the solution keyword tag cloud for the product based on matching of the keywords identified in the question with the keyword tags included in the set of condition-solution trees corresponding to the product;
• and
• present the solution keyword tag cloud in a graphical user interface display on a client device corresponding to the user.

A computer program product for generating a solution keyword tag cloud, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to perform a method comprising:

• identifying, by the computer, keywords in a question asking how to resolve an issue experienced by a user with a product;
• matching, by the computer, the keywords identified in the question with keyword tags included in a set of condition-solution trees corresponding to the product;
• generating, by the computer, the solution keyword tag cloud for the product based on the matching of the keywords identified in the question with the keyword tags included in the set of condition-solution trees corresponding to the product;
• and
• presenting, by the computer, the solution keyword tag cloud in a graphical user interface display on a client device corresponding to the user.