Personality assessment based matching of service personnel

A computer system for scheduling service personnel, the computer system including a server having a processor, the processor configured to perform a method comprising:

• obtaining observational data for a plurality of service individuals, wherein the observational data includes verbal data taken from the service individuals while operating a vehicle;
• obtaining employee data for the plurality of service individuals, wherein the employee data includes a personality assessment;
• developing a personality profile for each of the plurality of service individuals based on the observational data and the employee data;
• receiving a service request from a customer;
• obtaining attribute data about the customer to determine one or more inferred personality traits of the customer;
• and
• analyzing the one or more personality traits of the customer and the personality profile of each of the plurality of service individuals to determine a personality matching score for each of the plurality of service individuals.

A computer program product for scheduling service personnel, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform a method comprising:

• obtaining observational data for a plurality of service individuals, wherein the observational data includes verbal data taken from the service individuals while operating a vehicle;
• obtaining employee data for the plurality of service individuals, wherein the employee data includes a personality assessment;
• developing a personality profile for each of the plurality of service individuals based on the observational data and the employee data;
• receiving a service request from a customer;
• obtaining attribute data about the customer to determine one or more inferred personality traits of the customer;
• and
• analyzing the one or more personality traits of the customer and the personality profile of each of the plurality of service individuals to determine a personality matching score for each of the plurality of service individuals.