Stab: smart triaging assistant bot for intelligent troubleshooting

An apparatus, comprising:

• one or more network interfaces to communicate with a computer network;
• a processor coupled to the one or more network interfaces and configured to execute a process;
• and
• a memory configured to store the process executable by the processor, the process when executed configured to:
• report one or more symptoms of a monitored device that is malfunctioning to a user interface via a particular chatbot session;
• receive, via the particular chatbot session, a triage request to enter a triage mode regarding the one or more reported symptoms;
• predict a corrective action using the one or more reported symptoms as input to a machine learning model, wherein the machine learning model is trained using a history of observed symptoms in the network, a history of corrective actions initiated via chatbot sessions and associated with the observed symptoms, and a history of feedback regarding the corrective actions received via the chatbot sessions;
• and
• provide the predicted corrective action to the user interface via the particular chatbot session as a suggested corrective action, in response to the received triage request.

A tangible, non-transitory, computer-readable medium storing program instructions that cause a computer in a network to execute a process comprising:

• reporting one or more symptoms of a monitored device that is malfunctioning to a user interface via a particular chatbot session;
• receiving, via the particular chatbot session, a triage request to enter a triage mode regarding the one or more reported symptoms;
• predicting a corrective action using the one or more reported symptoms as input to a machine learning model, wherein the machine learning model is trained using a history of observed symptoms in the network, a history of corrective actions initiated via chatbot sessions and associated with the observed symptoms, and a history of feedback regarding the corrective actions received via the chatbot sessions;
• and
• providing the predicted corrective action to the user interface via the particular chatbot session as a suggested corrective action, in response to the received triage request.