Method for operating an assistance system and assistance system

A method for operating an assistance system of at least one motor vehicle, comprising:

• making available assistance functions, including:
• a first operating instruction for the at least one motor vehicle, stored on a memory device of the at least one motor vehicle,
• a second operating instruction for the at least one motor vehicle stored on a vehicle-external server device, and
• a telephone connection to a customer advisor;
• determining that a vehicle occupant of a specific motor vehicle, included among the at least one motor vehicle, requires assistance to control a vehicle function of the specific motor vehicle;
• producing output of at least one of the assistance functions, by at least one output device of the specific motor vehicle, in accordance with at least one of the vehicle function determined by said determining and a sensed user input of the vehicle occupant.

An assistance system, comprising

• a vehicle-external server device;
• and
• at least one motor vehicle, each including
• a memory device;
• a vehicle-side control device configured to
• determine that a vehicle occupant of the motor vehicle, where the vehicle-side control device is located, requires assistance to control a vehicle function;
• and
• make available assistance functions, including:
• a first operating instruction for the motor vehicle, stored on the memory device of the at least one motor vehicle,
• a second operating instruction for the motor vehicle;
• stored on the vehicle-external server device, and
• a telephone connection to a customer advisor;
• and
• at least one output device configured to output, in accordance with at least one of the vehicle function determined to have assistance required and a detected user input of the vehicle occupant, at least one of the assistance functions that are available.

A motor vehicle communicating with a vehicle-external server device, comprising:

• a memory device;
• a vehicle-side control device configured to
• determine that a vehicle occupant of the motor vehicle requires assistance to control a vehicle function;
• and
• make available assistance functions, including:
• a first operating instruction for the motor vehicle, stored on the memory device,
• a second operating instruction for the motor vehicle;
• stored on the vehicle-external server device, and
• a telephone connection to a customer advisor;
• and
• at least one output device configured to output, in accordance with at least one of the vehicle function determined to have assistance required and a detected user input of the vehicle occupant, at least one of the assistance functions that are available.