Dynamic interactive voice interface
AssigneeIntellectual Ventures I LLC
InventorsWilliam J. BYRNE, Henry W. GARDELLA, Jeffrey A. GILMORE
Life of this patent
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Abstract
A dynamic voice user interface system is provided. The dynamic voice user interface system interacts with a user at a first level of formality. The voice user interface system then monitors history of user interaction and adjusts the voice user interface to interact with the user with a second level of formality based on the history of user interaction.
Claims21
1-20. (canceled)
A computer-implemented method, comprising:
- receiving a request from a user to begin an interactive session with a voice interface;
- retrieving an interaction history of the user from a stored user profile corresponding from the user, the interaction history storing a plurality of past interactive sessions corresponding to the user;
- retrieving interface preferences corresponding to the user from the stored user profile, the interface preferences including content domains and categories of content specified by the user;
- and
- adjusting a conversational style of the voice interface based on the interaction history of the user and the interface preferences corresponding to the user;
- determining an order of menu options to present to the user based on the interaction history of the user and the interface preferences corresponding to the user;
A system, comprising:
- a memory;
- and
- at least one processor coupled to the memory and configured to:
- receive a request from a user to begin an interactive session with a voice interface;
- retrieve an interaction history of the user from a stored user profile corresponding from the user, the interaction history storing a plurality of past interactive sessions corresponding to the user;
- retrieve interface preferences corresponding to the user from the stored user profile, the interface preferences including content domains and categories of content specified by the user;
- and
- adjust a conversational style of the voice interface based on the interaction history of the user and the interface preferences corresponding to the user;
- determine an order of menu options to present to the user based on the interaction history of the user and the interface preferences corresponding to the user;
A non-transitory computer-readable medium having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:
- receiving a request from a user to begin an interactive session with a voice interface;
- retrieving an interaction history of the user from a stored user profile corresponding from the user, the interaction history storing a plurality of past interactive sessions corresponding to the user;
- retrieving interface preferences corresponding to the user from the stored user profile, the interface preferences including content domains and categories of content specified by the user;
- and
- adjusting a conversational style of the voice interface based on the interaction history of the user and the interface preferences corresponding to the user;
- determining an order of menu options to present to the user based on the interaction history of the user and the interface preferences corresponding to the user;
Dependencies are inferred from the claim text.