# US 2018/0025362 A1 · Vehicle Maintenance Tool and Complaining Method Thereof > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2018/0025362 A1 - Document ID: US20180025362A1 - Status: Published application - Kind: A1 - Application number: 15/654,557 - Filed: 2017-07-19 - Published: 2018-01-25 - Earliest claimed: 2016-07-20 - Assignees: Bosch Automotive Service Solutions (Suzhou) Co., Ltd. - Applicants: Bosch Automotive Service Solutions (Suzhou) Co., Ltd. - Inventors: Xuefeng Guo - Web page: https://patentgrep.com/patent/US20180025362A1 ## CPC - G06Q 30/02: Marketing; Price estimation or determination; Fundraising - G01M 17/00: Testing of vehicles (testing fluid tightness G01M3/00; testing elastic properties of bodies or chassis, e.g. torsion-testing, G01M5/00; testing alignment of vehicle headlight devices G01M11/06; testing of engines G01M15/00) - G06Q 10/02: Reservations, e.g. for tickets, services or events - G06Q 10/06395: {Quality analysis or management} - G07C 5/0808: {Diagnosing performance data (testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005)} - G07C 1/10: together with the recording, indicating or registering of other data, e.g. of signs of identity - H04M 3/42221: {Conversation recording systems (at the subscriber's set H04M1/656)} - H04M 3/51: Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing} - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G01M: TESTING STATIC OR DYNAMIC BALANCE OF MACHINES OR STRUCTURES; TESTING OF STRUCTURES OR APPARATUS, NOT OTHERWISE PROVIDED FOR - G07C: TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract Complaint records and a complaint log are created in a complaining method, and a correlation between the complaint records and the complaint log is saved. Relevant people can readily obtain a complaint record relevant to the complaint and an associated log so that fault scenes can be conveniently reproduced. The fault of the tool can be effectively solved. ## Claims ### Claim 1 A vehicle maintenance tool complaining method, comprising: establishing complaint records in a complaint recording step in which contents stated by a user are recorded; automatically obtaining a part of a job log of the tool as a complaint log in a log obtaining step; and saving complaint data comprising the complaint records, the complaint log, and a correlation between the complaint records and the complaint log in a complaint saving step. ### Claim 2 (depends on 1) The method according to claim 1, wherein the complaint saving step further comprises: uploading the complaint data to a server in an online complaining mode. ### Claim 3 (depends on 1) The method according to claim 1, wherein the complaint saving step further comprises: saving the complaint data in a local permanent storage of the tool in an offline complaining mode. ### Claim 4 (depends on 3) The method according to claim 3, further comprising: establishing communication between the tool and a server; and uploading the complaint data in the local permanent storage to the server. ### Claim 5 (depends on 2) The method according to claim 2, wherein: the online complaining mode further comprises establishing a remote communicative connection between the tool and the server, and the complaint recording step further comprises obtaining guidance service from the server, and creating the complaint records according to the guidance service. ### Claim 6 (depends on 1) The method according to claim 1, wherein: the complaint log is the part of the job log generated from a certain period of time before complaining occurred, the complaint log comprises communication data or a video of operation process, and the communication data records the communication between the tool and a maintenance object. ### Claim 7 (depends on 1) The method according to claim 1, wherein: the tool has a user login function, and the complaint log is the part of the job log generated from a last time the user logs in before complaining occurred. ### Claim 8 (depends on 1) The method according to claim 1, further comprising: finding the complaint log from the complaint records according to the correlation or finding the complaint records from the complaint log according to the correlation in a complaint retrieving step. ### Claim 9 (depends on 1) The method according to claim 1, wherein the contents stated by the user comprise one or more of forms of text, sound, and video. ### Claim 10 A vehicle maintenance tool comprising: a computer module configured to establish complaint records in a complaint recording step in which contents stated by a user are recorded; automatically obtain a part of a job log of the tool as a complaint log in a log obtaining step; and save complaint data comprising the complaint records, the complaint log, and a correlation between the complaint records and the complaint log in a complaint saving step.