Call Forwarding to Unavailable Party Based on Artificial Intelligence
AssigneeCircle River, Inc.
InventorsAdam Bentitou, David Mansfield, Robert Lippman
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Abstract
A called party indicates that he or she is unavailable to receive a call. However, by way of a combination or any one of determining aspects of the who the caller is, where the caller is located, what he is speaking about, or the like as well as comparing this to prior calls, the call might be sent to a called party to be on the call. This can be by way of speech recognition of the call and creating a transcript and by receiving feedback from a called party about prior calls.
Claims21
A method of conditionally forwarding a received phone call to a bidirectional transceiver associated with a called party, comprising the steps of:
- receiving said phone call at a network node, said phone call directed towards a called party;
- determining an identity of a calling party based on at least one of call identification information, voice recognition, and speech recognition;
- determining that said called party is unavailable;
- detecting urgency in a voice of said calling party based on content, as determined by speech recognition, of said phone call originating from said calling party;
Dependencies are inferred from the claim text.