Simulation queuing based system for analyzing client or application related changes to an application maintenance project

A method, comprising:

• determining, by a device, group information associated with an application maintenance project,
• the group information including information corresponding to one or more resources associated with the application maintenance project, and
• the group information including information associated with one or more shifts of the one or more resources;
• determining, by the device, ticket information associated with the application maintenance project,
• the ticket information including information associated with one or more ticket types corresponding to the application maintenance project;
• simulating, based on the group information and the ticket information, a performance of application maintenance, associated with the application maintenance project, to determine a simulation result,
• the simulation result including information associated with one or more predicted performance metrics associated with the simulated performance of application maintenance;
• and
• providing, by the device and based on the simulation result, information associated with the simulation result.

A non-transitory computer-readable medium storing instructions, the instructions comprising:

• one or more instructions that, when executed by one or more processors, cause the one or more processors to:
• receive group information, associated with performing application maintenance, that includes information corresponding to one or more resources, associated with performing the application maintenance, and information associated with one or more shifts of the one or more resources;
• receive ticket information, associated with performing the application maintenance, that includes information associated with a set of ticket types associated with performing the application maintenance;
• simulate, based on the group information and the ticket information, performance of the application maintenance to determine a simulation result,
• the simulation result including information associated with one or more predicted performance metrics associated with the simulated performance of the application maintenance;
• and
• provide the information associated with the one or more predicted performance metrics.