Systems and methods for lifecycle management of limited duration knowledge in automated interaction systems

A method, comprising:

• receiving, by a processor, via a network interface configured to facilitate communications between an agent of a contact center and a customer device associated with a customer, a communication from the customer device associated and wherein the communication comprises text;
• upon determining, by the processor, the text comprises an inquiry, and further determining the inquiry comprises a topic, determining the topic is within a knowledgebase maintained by a data storage;
• accessing, by the processor from the data storage, a validity associated with a response to the topic, wherein the validity is determined, at least in part, by a validation factor;
• generating, by the processor, a reply incorporating the response to the topic and an indicia of the validity;
• and
• sending, via the network interface, the reply.

A system, comprising:

• means for receiving, by a processor, via a network interface configured to facilitate communications between an agent of a contact center and a customer device associated with a customer, a communication from the customer device associated and wherein the communication comprises text;
• means for upon determining, by the processor, the text comprises an inquiry, and further determining the inquiry comprises a topic, determining the topic is within a knowledgebase maintained by a data storage;
• means for accessing, by the processor from the data storage, a validity associated with a response to the topic, wherein the validity is determined, at least in part, by a validation factor;
• means for generating, by the processor, a reply incorporating the response to the topic and an indicia of the validity;
• and
• means for sending, via the network interface, the reply.