Providing software for customizing on-site services
AssigneeeNex Solutions LLC
InventorsAndrew Richardson, Blaine Richardson
Life of this patent
Estimating the term…
Abstract
A service system provides customized services for customers. One or more embodiments generate an instance record associated with a first service of a service type based on a customer service profile. One or more embodiments send the first instance record to a client device associated with a service technician. At the client device, one or more embodiments allow a service technician to add a new service step to a hierarchy of service steps in the instance record. One or more embodiments receive instance information, including the new service step, from the client device in connection with the first service. Additionally, one or more embodiments store the instance information with the customer service profile.
Claims20
A method, comprising:
- generating, by one or more servers, a customer service profile for a first customer, the customer service profile comprising information associated with the first customer including a service type;
- generating, by the one or more servers and based on the service type in the customer service profile, a first instance record associated with a first service of the service type for the first customer;
- sending the first instance record to a client device associated with a service technician;
- receiving, from the client device, instance information in connection with the first service;
- and
- storing the instance information within the customer service profile.
A method, comprising:
- receiving, from one or more servers at a client device associated with a service technician, a first instance record associated with a first service of a service type for a customer, the first instance record comprising a hierarchy of service steps;
- displaying, by the client device, the first instance record within a user interface;
- receiving, by the client device, a user input to add a new service step to the hierarchy of service steps in the first instance record in connection with the first service;
- and
- sending, to the one or more servers and based on the received user input, instance information associated with the first service.
A system, comprising:
- at least one processor;
- a non-transitory computer readable storage medium comprising instructions that, when executed by the at least one processor, cause the system to:
- generate a customer service profile for a first customer, the customer service profile comprising information associated with the first customer including a service type;
- generate, based on the service type in the customer service profile, a first instance record associated with a first service of the service type for the first customer;
- send the first instance record to a client device associated with a service technician;
- receive, from the client device, instance information in connection with the first service;
- and
- store the instance information within the customer service profile.
Dependencies are inferred from the claim text.