Identifying mobile device location and corresponding support center locations to provide support services over a network

An apparatus, comprising:

• a processor configured to:
• identify a present location of a mobile device and a current service center assigned to the mobile device;
• assign the mobile device to a new service center location at a remote location from the current service center location based on:
• determine whether a current status of a support session indicates that the support session is near completion;
• maintain the current support session with the current support center if the support session is near completion;
• and
• reassign the support session to the new service center location which is closer in distance if the support session is not near completion then.

A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:

• identifying a present location of a mobile device and a current service center assigned to the mobile device;
• assigning the mobile device to a new service center location at a remote location from the current service center location based on:
• determining whether a current status of a support session indicates that the support session is near completion;
• maintaining the current support session with the current support center if the support session is near completion;
• and
• reassigning the support session to the new service center location which is closer in distance if the support session is not near completion.