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US 2018/0007208 A1Published application
System and method of customer service center call-back
AssigneeMystate Mobile (2014) Ltd.
InventorsRony Haim OHAYON, Oshry MAIMON, Ami HANYA, Assaf Israel, Zvika STARKMAN
Life of this patent
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Abstract
A method of indicating to a callee an availability status of a caller, the method includes receiving a request of the caller to be called by the callee, receiving from the caller a unique identifier and an availability status, displaying to the callee the availability status of the caller, and displaying to the caller an availability status of the callee.
Claims17
A method of indicating to a callee an availability status of a caller, the method comprising:
- receiving a request of said caller to be called by said callee;
- receiving from said caller a unique identifier, and an availability status;
- displaying to said callee said availability status of said caller;
- and
- automatically initiating a call between said caller and said callee when said availability status of each of said caller and said callee indicate that said caller and said callee are available.
2 more elements
(canceled)
A communication system for a network, comprising:
- a computing device, having a processor and connected to the network;
- and
- at least one communication device, connected to the network and capable of communicating the computing device via the network,
- wherein said processor is configured to receive a signal via the network, said signal including a unique identifier and an availability status of said at least one communication device, and wherein said processor of the communication device is configured to initiate a call between said computing device and said communication device upon receipt of a signal that an availability status of said communication device is available.
1 more element
(canceled)
Dependencies are inferred from the claim text.