Customer care database creation system and method

A system, comprising:

• a processing system including a processor;
• and
• a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, comprising:
• associating a live service agent to a first service session, wherein the first service session facilitates a communication exchange between user equipment and a first service resource associated with a user inquiry, wherein the first service session remains uninterrupted by the associating of the live service agent;
• recording the communication exchange responsive to the associating of the live service agent to obtain a recording, wherein the communication exchange comprises a verbal exchange between the user equipment and the live service agent;
• identifying a plurality of keywords within the verbal exchange;
• determining that the verbal exchange yielded a satisfactory response to the user inquiry;
• determining that the recording is dissimilar to other recordings of a solution database comprising a plurality of recordings of other verbal exchanges;
• and
• storing the recording in the solution database responsive to the determining that the verbal exchange yielded a satisfactory response and the determining that the recording is dissimilar to other recordings of the solution database.

A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, comprising:

• associating a live service agent to a first service session, wherein the first service session facilitates a communication exchange between user equipment and a first service resource associated with a user inquiry, wherein the first service session remains uninterrupted by the associating of the live service agent;
• recording the communication exchange responsive to the associating of the live service agent to obtain a recording, wherein the communication exchange comprises a verbal exchange between the user equipment and the live service agent;
• identifying a plurality of keywords within the verbal exchange;
• determining that the verbal exchange yielded a satisfactory response to the user inquiry;
• determining that the recording is dissimilar to other recordings of a solution database comprising a plurality of recordings of other verbal exchanges;
• and
• storing the recording in the solution database responsive to the determining that the verbal exchange yielded a satisfactory response and the determining that the recording is dissimilar to other recordings of the solution database.