Customizable User Experience System
AssigneePaypal, Inc.
InventorEddie Batlle
Life of this patent
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Abstract
Systems and methods for customizable user experience service include receiving a first user interaction from a user device at a service platform of a service provider. First instructions are retrieved from a predictive management device based on the first user interaction with the service platform. The service platform may provide the first user interaction to the predictive management device from which the predictive management device may determine the first instructions. The service platform generates a first customized user experience based on the first instructions. The first customized user experience is provided to the user device.
Claims20
A system, comprising:
- a non-transitory memory;
- one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
- receiving a first user interaction from a user device;
- retrieving first instruction from a predictive management device based on the first user interaction;
- generating a first customized user experience based on the first instructions;
- and
- providing the first customized user experience to the user device.
A method for predictive cross-platform customer service, comprising:
- receiving, by a customer service platform, a first user interaction from a user device;
- retrieving, by the customer service platform, first instruction from a predictive management device based on the first user interaction;
- generating, by the customer service platform, a first customized user experience based on the first instructions;
- and
- providing, by the customer service platform, the first customized user experience to the user device.
A non-transitory machine-readable medium having stored thereon machine-readable instructions executable to cause a machine to perform operations comprising:
- receiving a first user interaction from a user device;
- retrieving first instruction from a predictive management device based on the first user interaction;
- generating a first customized user experience based on the first instructions;
- and
- providing the first customized user experience to the user device.
Dependencies are inferred from the claim text.