System and method for managing calls
AssigneeRingCentral, Inc.
InventorVlad VENDROW
Life of this patent
Estimating the term…
Abstract
A computer-implemented method for managing calls in a collaboration environment is provided. The method includes receiving, by a processor, a call into a collaboration session of the collaboration environment. The method also includes identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users. The method further includes providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
Claims21
A computer-implemented method for managing calls in a collaboration environment, comprising:
- receiving, by a processor, a call into a collaboration session of the collaboration environment;
- identifying, by the processor, a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users;
- and
- providing, by the processor, an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
A communication server for managing calls in a collaboration environment, comprising:
- at least one memory configured for storing instructions;
- and
- at least one processor in communication with the at least one memory and configured to execute the instructions to:
- receive a call into a collaboration session of the collaboration environment;
- identify a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users;
- and
- provide an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
An electronic device, comprising:
- a display configured to display a collaboration interface for a collaboration session;
- and
- at least one processor configured to:
- receive a call into the collaboration session;
- and
- provide an interface within the collaboration interface of the collaboration session on the display, the interface including one or more selectable elements for the user to handle the call within the collaboration session.
A non-transitory computer-readable medium encoded with instructions, which when executed by a processor, cause the processor to perform a method for managing calls in a collaboration environment, the method comprising:
- receiving a call into a collaboration session of the collaboration environment;
- identifying a user from a plurality of users associated with the collaboration session, based on at least one of contextual information regarding the call and information regarding the plurality of users;
- and
- providing an interface on a device associated with the identified user, wherein the interface enables the identified user to instruct the device to handle the call within the collaboration session.
Dependencies are inferred from the claim text.