Policy authoring for task state tracking during dialogue

A method comprising:

• receiving, from a user computing device, a query that includes a request for execution of a task;
• creating a data exchange task definition to assist a conversational understanding system in managing task state tracking for information needed for task execution, wherein the creating comprises:
• generating a per-turn policy for interacting with the user computing device based on a state of the dialogue with the user computing device and an evaluation of a process flow chart that is received from a task owner resource;
• and
• outputting, to the user computing device, a response to the query based on application of the per-turn policy.

A system comprising:

• at least one processor;
• and
• a memory operatively connected with the at least one processor storing computer-executable instructions that, when executed by the at least one processor, causes the at least one processor to execute a method that comprises:
• receiving a query that includes a request for execution of a task,
• accessing a data exchange task definition that enables a conversational understanding system to generate a policy for task state tracking based on a state of a dialogue with the system, generating, using the data exchange task definition, a per-turn policy for interacting with the system based on the state of the dialogue and an evaluation of a process flow chart provided by a task owner resource,
• generating a response for the query based on application of the per-turn policy of the data exchange task definition, and
• outputting the response for display.