System and method for a media intelligence platform
AssigneeTwilio Inc.
InventorJeffrey Lawson
Life of this patent
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Abstract
A multi-tenant media processing platform system and method. At least a first media analysis service of a plurality of media analysis services is activated for at least a portion of an active communication session of an entity in the platform system. The first activated media analysis service performs a first media analysis on media of the active communication session that is collected by the platform system. The first activated media analysis service performs the first media analysis on the collected media while the communication session is active to generate a first media analysis result. During the active communication session, at least one media analysis result is applied.
Claims20
A method comprising:
- a multi-tenant media processing platform system collecting media of an active asynchronous message conversation of an entity in the platform system;
- responsive to a determination by the platform system that at least one property of the collected media maps to a configuration setting that enables a first media analysis service of a plurality of media analysis services of the platform system, the platform system activating the first media analysis service;
- the platform system using the first media analysis service to generate a first media analysis result by performing a first media analysis on media of the conversation, while the conversation is active;
- and
- during the conversation, initiating a programmatic event in response to the first media analysis result.
A multi-tenant media processing platform system comprising:
- at least one processing unit constructed to execute machine-executable instructions of at least one storage medium of the multi-tenant media processing platform system;
- and
- the at least one storage medium, wherein the at least one storage medium stores machine-executable instructions for controlling the platform system to:
- collect media of an active asynchronous message conversation of an entity in the platform system;
- responsive to a determination by the platform system that at least one property of the collected media maps to a configuration setting that enables a first media analysis service of a plurality of media analysis services of the platform system, activate the first media analysis service;
- use the first media analysis service to generate a first media analysis result by performing a first media analysis on media of the conversation, while the conversation is active;
- and
- during the conversation, initiate a programmatic event in response to the first media analysis result.
Dependencies are inferred from the claim text.