Method and system of on-line real-time shadowing for context aware user relationship management

A server for detecting user behavior patterns across one or more applications having diverse data sources and contexts, the server comprising:

• a communications interface;
• a memory coupled to the communications interface, wherein the memory stores an electronic request processing application;
• and
• a processor in communication with the memory, the processor configured to:
• collect, through the communications interface, a subset of user event data from an application in real-time, wherein the subset of user data is defined by one or more application-specific parameters tagged for collection in a mapping template comprising high-level application independent user behavior indicators,
• assign a weight to each of the one or more application-specific parameters tagged for collection,
• generate an engagement vector and a competence vector based on a combination of the one or more weighted application-specific parameters,
• generate one or more metrics from the engagement vector and the competence vector, wherein the one or more metrics comprise statistics specific to one or more of the user, the application, or an event of interest in the application,
• assign a competence level and an engagement level for a second application to the user based on the one or more metrics, and
• generate a user retention action for the second application based on the competence level and the engagement level.