US 2018/0005234 A1Published application

Generating and Dynamically Modifying User Interface Elements

AssigneeBank of America Corporation

InventorsMelissa Kay Van Leuven, Benedict John Gessler, III, Kimberly D. Dewberry

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Abstract

Systems and arrangements for evaluating and decisioning refund requests and monitoring of overrides of refund decisions are presented. In response to receiving a request for a refund, the system may identify one or more sources of data from which to extract data to determine a decision regarding the request for refund. In some examples, a type or amount of data transmitted to be used in determining the decision may be controlled by the device. Further, user input associated with requests to override the refund decision may be continuously monitored. A determination may be made as to whether a number of occurrences of overrides for a particular user, customer, or account, has met a first threshold. If so, one or more parameters of the system may be dynamically modified and a user interface reflecting the modified parameters may be dynamically modified. Additional determinations may also be made and dynamic modifications may be performed.

Claims21

Dependent claims

A computing platform, comprising:

a processor;
a communication interface communicatively coupled to the at least a first processor;
and
a memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
identify a first threshold number of occurrences of an override request;
continuously monitor, in real-time, user input including override requests received from a plurality of users;
determine whether a number of occurrences of override requests from a first user of the plurality of users is above the first threshold in a first predetermined time period;
responsive to determining that the number of occurrences of override requests from the first user is above the first threshold in the first time period, dynamically modifying a parameter associated with override requests and dynamically generating a first user interface including the modified parameter;
cause to display the dynamically generated first user interface on a display of a computing device of the first user;
identify a second threshold number of occurrences of the first threshold having been met;
responsive to determining that number of occurrences of override requests from the first user is above the first threshold in the first time period, determine whether a number of occurrences of the first threshold being met is above the second threshold;
responsive to determining that the number of occurrences of the first threshold being met is above the second threshold, dynamically modifying the first threshold and dynamically generating a second user interface including the dynamically modified first threshold;
and
cause to display the second dynamically generated user interface on the display of the computing device of the first user.

11 more elements

A method, comprising:

identifying, by a refund evaluation and decisioning server, a first threshold number of occurrences of an override request;
continuously monitoring, by the refund evaluation and decisioning server and in real-time, user input including override requests received from a plurality of users;
determining, by the refund evaluation and decisioning server, whether a number of occurrences of override requests from a first user of the plurality of users is above the first threshold in a first predetermined time period;
responsive to determining that the number of occurrences of override requests from the first user is above the first threshold in the first time period, dynamically modifying, by the refund evaluation and decisioning server, a parameter associated with override requests and dynamically generating a first user interface including the modified parameter;
causing to display, by the refund evaluation and decisioning server, the dynamically generated first user interface on a display of a computing device of the first user;
identifying, by the refund evaluation and decisioning server, a second threshold number of occurrences of the first threshold having been met;
responsive to determining that number of occurrences of override requests from the first user is above the first threshold in the first time period, determining, by the refund evaluation and decisioning server, whether a number of occurrences of the first threshold being met is above the second threshold;
responsive to determining that the number of occurrences of the first threshold being met is above the second threshold, dynamically modifying, by the refund evaluation and decisioning server, the first threshold and dynamically generating a second user interface including the dynamically modified first threshold;
and
causing to display, by the refund evaluation and decisioning server, the second dynamically generated user interface on the display of the computing device of the first user.

7 more elements

One or more non-transitory computer-readable media storing instructions that, when executed by a computer system comprising at least one processor, memory, and a communication interface, cause the computer system to:

identify a first threshold number of occurrences of an override request;
continuously monitor, in real-time, user input including override requests received from a plurality of users;
determine whether a number of occurrences of override requests from a first user of the plurality of users is above the first threshold in a first predetermined time period;
responsive to determining that the number of occurrences of override requests from the first user is above the first threshold in the first time period, dynamically modifying a parameter associated with override requests and dynamically generating a first user interface including the modified parameter;
cause to display the dynamically generated first user interface on a display of a computing device of the first user;
identify a second threshold number of occurrences of the first threshold having been met;
responsive to determining that number of occurrences of override requests from the first user is above the first threshold in the first time period, determine whether a number of occurrences of the first threshold being met is above the second threshold;
responsive to determining that the number of occurrences of the first threshold being met is above the second threshold, dynamically modifying the first threshold and dynamically generating a second user interface including the dynamically modified first threshold;
and
cause to display the second dynamically generated user interface on the display of the computing device of the first user.

7 more elements

Dependencies are inferred from the claim text.