Technologies for correlation based data selection
AssigneeInteractive Intelligence Group, Inc.
InventorP. Randolph Carter
Life of this patent
Estimating the term…
Abstract
Technologies for correlation based data selection in a support call management system include a data analysis computing device of the support call management system that is configured to performing an analysis on support call data collected by a support call management computing device of the support call management system, apply a Pearson correlation coefficient filter to one or more results of the analysis, and display a result of the applied Pearson correlation coefficient filter. Additional embodiments are described herein.
Claims20
A method for correlation based data selection in a support call management system, the method comprising:
- performing, by a data analysis computing device of the support call management system, an analysis on support call data collected by a support call management computing device of the support call management system;
- applying, by the data analysis computing device, a Pearson correlation coefficient filter to one or more results of the analysis;
- and
- displaying, by the data analysis computing device, a result of the applied Pearson correlation coefficient filter.
A data analysis computing device for correlation based data selection in a support call management system, the data analysis computing device comprising:
- one or more computer-readable medium comprising instructions;
- and
- one or more processors coupled with the one or more computer-readable medium and configured to execute the instructions to:
- perform an analysis on support call data collected by a support call management computing device of the support call management system;
- apply a Pearson correlation coefficient filter to one or more results of the analysis;
- and
- display a result of the applied Pearson correlation coefficient filter.
Dependencies are inferred from the claim text.