Methods and systems for analyzing aggregate operational efficiency of business services

A system for generating operational alarms for a plurality of clients, each client being associated with a plurality of Key Performance Indicators (KPIs), wherein value of each KPI indicates the quality of service rendered to each client, the system comprising:

• a rank aggregator configured to:
• receive a rank for each KPI for each of the plurality of clients;
• and
• generate an aggregate rank for each client based on the ranks of each KPI;
• and
• a KPI importance classifier configured to:
• for each client:
• track the aggregate rank of the client over one or more time periods;
• if the aggregate rank deteriorates over the one or more time periods, determine a severity indicator based on change of value of each KPI and the change of rank of each KPI for the client over the one or more time periods;
• generate an operational alarm based on value of the severity indicator;
• and
• display the operational alarm on a user interface, wherein the operational alarm displays one or more KPIs with highest severity values.

A system for evaluating business service performance rendered to a plurality of clients, the performance being evaluated based on a plurality of Key Performance Indicators (KPIs), wherein value of each KPI indicates the quality of service rendered to each client, the system comprising:

• an aggregation component configured to:
• generate an aggregate rank for each client based on ranks of each KPI, the aggregate rank being generated using a Kemeny rank aggregation method, wherein the Kemeny rank aggregation method additionally uses a priority value assigned to each client while generating the aggregated rank;
• a KPI importance classifier configured to:
• for each client:
• monitor the aggregate rank of the client over one or more time periods;
• if the aggregate rank deteriorates over the one or more time periods, determine a severity indicator based on change of value of each KPI and the change of rank of each KPI for the client over the one or more time periods;
• generate an operational alarm based on value of the severity indicator;
• and
• a display unit configured to:
• display the operational alarm on a user interface, wherein the operational alarm displays one or more KPIs with highest severity values.

A business performance system for enhancing quality of service rendered to a plurality of clients, each client being associated with a plurality of Key Performance Indicators (KPIs), wherein value of each KPI indicates the quality of service rendered to each client, the business performance system comprising:

• an aggregation component configured to:
• generate an aggregate rank for each client based on ranks of each KPI, the aggregate rank being generated using a Kemeny rank aggregation method;
• and
• a KPI importance classifier configured to:
• compare the aggregate rank of each client with their respective historical aggregate ranks stored in a database, the KPI importance classifier comprising:
• a rank comparator configured to compare the individual KPI ranks for each client over a plurality of time windows based on a negative slip in the aggregate rank;
• a value comparator configured to determine one or more possibilities between status of each KPI rank and each KPI value, and to identify a severity indicator for each KPI;
• an alarm generator configured to generate an alarm based on the severity indicators;
• and
• a transmitter configured to electronically communicate the generated alarm to one or more personnel for taking one or more action.