Communications tool for requesting, tracking, and/or managing services
AssigneeInnovative Monkey Technologies, Inc.
InventorPeter Stangas
Life of this patent
Estimating the term…
Abstract
A method for receiving a request for a service and for providing services based on the request. The method may include providing an interface module configured for downloading to an electronic mobile device as a mobile app and configured for display on a display screen of the electronic mobile device, and receiving, via the interface module, information relating to a request for a service, the information including at least one of written text, a photo, a video, and an audio file. Upon activation by a user, the information relating to the request may be transmitted to a remotely located backend module. The transmitted information relating to the request may be analyzed for determining how to complete the requested service.
Claims14
A system for service request submission and management, the system comprising a software interface module for downloading to an electronic mobile device and operating as a mobile app for display on a display screen of the electronic mobile device, the interface module further:
- receiving information identifying a user of the electronic mobile device initiating a request for a service or an estimate for service;
- receiving information relating to the request for a service or an estimate for service, the information including at least one of written text, a photo, a video, and an audio file, and identifying the location where such service is to be completed;
- upon activation by a user, transmitting the information relating to the request to a remotely located backend module, comprising at least one of hardware and software, to assign a corresponding service provider to the request for service or estimate for service;
- and
- coordinating communication subsequent the initial request for service or estimate for service between the user and the assigned service provider and providing access to a history log thereof.
A method for receiving a request for a service and for providing services based on the request, the method comprising:
- providing a software interface module for downloading to an electronic mobile device and operating as a mobile app for display on a display screen of the electronic mobile device;
- receiving, via the interface module, information identifying a user of the electronic mobile device initiating a request for a service;
- receiving, via the interface module, information relating to the request for a service, the information including at least one of written text, a photo, a video, and an audio file, and identifying the location where such service is to be completed;
- upon activation by a user, transmitting the information relating to the request to a remotely located backend module;
- parsing and analyzing the transmitted information relating to the request to assign a corresponding service provider to the request for service;
- and
- managing communication subsequent the initial request for service between the user and the assigned service provider and maintaining a history log thereof.
Dependencies are inferred from the claim text.