Image processing system, control apparatus, image processing apparatus, and methods of controlling these

An image processing apparatus in an image processing system comprising a control apparatus and the image processing apparatus to which the control apparatus is connected and that accesses a network via the control apparatus, wherein remote maintenance by an information processing apparatus is performed via the network, the image processing apparatus comprising:

• a connection unit configured to connect to a server apparatus that relays communication between the control apparatus and the information processing apparatus and establish communication with the information processing apparatus via the server apparatus and communication with the control apparatus, so as to enable the remote maintenance of the control apparatus and the image processing apparatus to be performed by the information processing apparatus;
• a display unit configured to display a screen indicating that the control apparatus is restarting in accordance with a notification that the control apparatus will restart, the notification being received from the control apparatus which was instructed to restart by the information processing apparatus while the remote maintenance is continuing;
• and
• a reconnection unit configured to reconnect to the server apparatus via the control apparatus in accordance with an instruction for reconnection to the server apparatus, the instruction being received from the control apparatus after completion of restart of the control apparatus.

A method of controlling an image processing system comprising a control apparatus and an image processing apparatus to which the control apparatus is connected and that accesses a network via the control apparatus, wherein remote maintenance by an information processing apparatus is performed via the network, the method comprising:

• the image processing apparatus connecting to a server apparatus that relays communication between the control apparatus and the information processing apparatus, and establishing communication with the information processing apparatus via the server apparatus and communication with the control apparatus, so as to enable the remote maintenance of the control apparatus and the image processing apparatus to be performed by the information processing apparatus;
• the control apparatus notifying the image processing apparatus that the control apparatus will restart, in accordance with a restart instruction from the information processing apparatus while the remote maintenance is continuing;
• and
• the control apparatus instruct the image processing apparatus to reconnect to the server apparatus, in accordance with completion of the restart of the control apparatus.

A method of controlling an image processing apparatus in an image processing system comprising a control apparatus and the image processing apparatus to which the control apparatus is connected and that accesses a network via the control apparatus, wherein remote maintenance by an information processing apparatus is performed via the network, the method comprising:

• connecting to a server apparatus that relays communication between the control apparatus and the information processing apparatus and establishing communication with the information processing apparatus via the server apparatus and communication with the control apparatus, so as to enable the remote maintenance of the control apparatus and the image processing apparatus to be performed by the information processing apparatus;
• displaying a screen indicating that the control apparatus is restarting in accordance with a notification that the control apparatus will restart, the notification being received from the control apparatus which was instructed to restart by the information processing apparatus while the remote maintenance is continuing;
• and
• reconnecting to the server apparatus via the control apparatus in accordance with an instruction for reconnection to the server apparatus, the instruction being received from the control apparatus after completion of restart of the control apparatus.