Portable continuity object
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsSergey Fedorov, Mikhail Gilula, Derek Barnes
Life of this patent
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Abstract
A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
Claims16
A method for providing continuity over a series of transactions, comprising the steps of:
- (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction;
- (b) providing identity of a person, an address of a communication device and a continuity context in the PCO;
- (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software;
- and
- (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
A Portable Continuity Object (PCO) for providing continuity over a series of transactions, comprising:
- a defined digital package created by an instance of PCO software executing on a computerized appliance also capable of communication transaction;
- identity of a person, an address of a communication device and a continuity context stored in the PCO;
- functionality in the PCO enabling updating of information in the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software;
- and
- functionality in the PCO for accessing information in the PCO by one or both parties to a transaction.
Dependencies are inferred from the claim text.