System and methods thereof for optimizing communication between a civilian and different dispatchers

A non-transitory computer readable medium having stored thereon instructions for causing a processing circuitry to perform a process, the process comprising:

• identifying first metadata related to a type of a user device sending the communication delivery request, wherein the communication delivery request includes a voice call and data;
• identifying second metadata related to a target of the communication delivery request;
• identifying third metadata related to a type of current network connection;
• determining a first optimal route for sending the voice call and a second optimal route for sending the data, wherein the determination is based on the identified first metadata, second metadata and third metadata;
• routing the voice call over the first optimal route;
• and
• routing the data over the second optimal route.

A system for optimizing a communication delivery request, the request comprising a voice call and data, from a user device, comprising:

• a processing circuitry;
• and
• a memory, the memory containing instructions that, when executed by the processing circuitry, configure the system to:
• identify first metadata related to a type of a user device sending the communication delivery request, wherein the communication delivery request includes a voice call and data;
• identify second metadata related to a target of the communication delivery request;
• identify third metadata related to a type of current network connection;
• determine a first optimal route for sending the voice call and a second optimal route for sending the data, wherein the determination is based on the identified first metadata, second metadata and third metadata;
• route the voice call over the first optimal route;
• and
• route the data over the second optimal route.