System for identifying resource issues and managing a network of resources
AssigneeBank of America Corporation
InventorManu Jacob Kurian
Life of this patent
Estimating the term…
Abstract
Systems, computer program products, and methods are described herein for resource manager entity device security and maintenance. The present invention is configured to identify an issue with a resource and notify all other resources across the entity and customers of the entity that the resource is experiencing an issue; determine that an account is involved in a counterfeit activity and notify all other resources across the entity to deny further activity associated with the account; determine that the first resource is experiencing an issue and send fixes to the first resource and all other resources located within a predetermined distance from the first resource.
Claims20
A system, maintained by an entity, the system for identifying resource issues and managing a network of resources, the system comprising a web-based communication interface, a memory device storing an application and a processing device operatively coupled to the memory device wherein the processing device is configured to execute computer-readable program code to:
- run performance and maintenance tests periodically for detecting any issues with a plurality of resources of the entity;
- identify an issue with a first resource of the plurality of resources;
- transmit a notification associated with the identified issue to the entity based on an alert triggered by a performance and maintenance test results;
- notify, via the web-based communication interface, all other device across an entity based on identifying that there is the issue at the first resource;
- dispatch an alert to all other devices associated with the entity within a predetermined distance from the first resource of an increase in the number of transactions;
- identify that a customer has initiated an online banking session via a web browser or a mobile application;
- and
- notify, via a graphical user interface, that the first resource is experiencing the issue and provide locations of all other devices located within the predetermined distance.
A system for identifying resource issues and managing a network of resources, the system comprising:
- a network communication interface;
- a memory device storing a resource manager entity device security and maintenance application;
- a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
- identify an issue with a first ATM;
- notify, via the network communication interface, all other devices across a financial institution of the issue with the first ATM, based on identifying that there is the issue at the first ATM;
- transmit an alert to all other devices associated with the financial institution within a predetermined geographic distance from the first ATM of an increase in the number of transactions;
- identify that a customer has initiated an online banking session via a web browser or a mobile application and identify a location of the customer;
- and
- notify, via a graphical user interface, that the first ATM is experiencing the issue and provide locations of all other devices located within the predetermined geographic distance.
A computer program product for identifying resource issues and managing a network of resources, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:
- an executable portion configured for identifying an issue with a first ATM;
- an executable portion configured for notifying, via the network communication interface, all other devices across a financial institution of the issue with the first ATM, based on identifying that there is the issue at the first ATM;
- an executable portion configured for transmitting an alert to all other devices associated with the financial institution within a predetermined geographic distance from the first ATM of an increase in the number of transactions;
- an executable portion configured for identifying that a customer has initiated an online banking session via a web browser or a mobile application and identifying a location of the customer;
- and
- an executable portion configured for notifying, via a graphical user interface, that the first ATM is experiencing the issue and provide locations of all other devices located within the predetermined geographic distance.
A method for identifying resource issues and managing a network of resources, the method comprising:
- identifying an issue with a first ATM;
- notifying, via the network communication interface, all other devices across a financial institution of the issue with the first ATM, based on identifying that there is the issue at the first ATM;
- transmitting an alert to all other devices associated with the financial institution within a predetermined geographic distance from the first ATM of an increase in the number of transactions;
- identifying that a customer has initiated an online banking session via a web browser or a mobile application and identifying a location of the customer;
- and
- notifying, via a graphical user interface, that the first ATM is experiencing the issue and provide locations of all other devices located within the predetermined geographic distance.
Dependencies are inferred from the claim text.