US 2017/0364310 A1Published application

Processing method, processing system, and storage medium

AssigneePanasonic Intellectual Property Management Co., Ltd.

InventorsMITSURU ENDO, VIVIANE TAKAHASHI, HONGJIE SHI

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Abstract

A processing method executed by a processor that receives an order from a user at a restaurant through interaction includes analyzing information indicating the order, extracting a phrase other than a standard element from the information, with reference to a first database when the extracted phrase is a first phrase in the first database, outputting a first confirmation item corresponding to the first phrase to the user, receiving a first user response corresponding to the first confirmation item, when the extracted phrase is not a first phrase in the first database, referring to a second database, when the extracted phrase is a second phrase in the second database, selecting a third phrase in the first database from second phrase-related phrases, outputting a second confirmation item corresponding to the third phrase to the user referring to the first database, and receiving a second user response corresponding to the second confirmation item.

Claims7

Dependent claims

A processing method executed by a processor that automatically receives an order from a user at a restaurant through an interaction with the user, the processing method comprising:

analyzing specific order information indicating the order of the user inputted through a microphone connected to the processor or a keyboard connected to the processor or a touchscreen connected to the processor;
extracting, from the specific order information, a phrase other than a standard element commonly used in orders at the restaurant;
with reference to a first database in which a plurality of phrases and a plurality of confirmation items with respect to orders are associated with each other when it is determined that the extracted phrase is a first phrase included in the first database, outputting first confirmation information indicating a first confirmation item corresponding to the first phrase to the user through a speaker connected to the processor or a display connected to the processor, the phrase including a noun and a noun phrase;
receiving first response information indicating a first response from the user corresponding to the first confirmation item through the microphone or the keyboard or the touchscreen;
when it is determined that the extracted phrase is not included in the first database, with reference to the first database, referring to a second database in which a plurality of phrases and one or more phrases related to the phrases are associated with each other, the phrases and the related one or more phrases included in the second database including a noun, a noun phrase, an adjective, and an adjective phrase;
when it is determined that the extracted phrase is a second phrase included in the second database, selecting a third phrase included in the first database from among one or more phrases related to the second phrase, the third phrase number including a noun and a noun phrase;
outputting second confirmation information indicating a second confirmation item corresponding to the third phrase to the user through the speaker or the display with reference to the first database;
receiving second response information indicating a second response from the user corresponding to the second confirmation item through the microphone or the keyboard or the touchscreen;
and
continuing a process of receiving the order of the user.

7 more elements

A processing system for automatically receiving an order from a user at a restaurant through an interaction with the user, the processing system comprising:

a processor;
a microphone;
a keyboard;
a touchscreen;
a display;
and
a speaker, wherein
the processor analyzes specific order information indicating the order of the user inputted through the microphone, the keyboard, or the touchscreen;
extracts, from the specific order information, a phrase other than a standard element commonly used in orders at the restaurant;
with reference to a first database in which a plurality of phrases and a plurality of confirmation items with respect to orders are associated with each other when the processor determines that the extracted phrase is a first phrase included in the first database, outputs first confirmation information indicating a first confirmation item corresponding to the first phrase to the user through the speaker or the display, the phrase including a noun and a noun phrase;
receives first response information indicating a first response from the user corresponding to the first confirmation item through the microphone or the keyboard or the touchscreen;
when the processor determines that the extracted phrase is not included in the first database, with reference to the first database, refers to a second database in which a plurality of phrases and one or more phrases related to the phrases are associated with each other, the phrases and the related one or more phrases included in the second database including a noun, a noun phrase, an adjective, and an adjective phrase;
when the processor determines that the extracted phrase is a second phrase included in the second database, selects a third phrase included in the first database from among one or more phrases related to the second phrase, the third phrase number including a noun and a noun phrase;
outputs second confirmation information indicating a second confirmation item corresponding to the third phrase to the user through the speaker or the display with reference to the first database;
receives second response information indicating a second response from the user corresponding to the second confirmation item through the microphone or the keyboard or the touchscreen;
and continues a process of receiving the order of the user.

13 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/613,486Filed 5 Jun 2017
Priority: JP 2016-12009116 Jun 2016
Published: 21 Dec 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification16 codes

G06F 3/0685
Plurality of storage devices: hybrid storage combining heterogeneous device types, e.g. hierarchical storage, hybrid arrays
G06F 3/167
Sound input; Sound output: audio in a user interface, e.g. using voice commands for navigating, audio feedback
G06F 16/1858
File system types: parallel file systems, i.e. file systems supporting multiple processors
G06F 40/205
Natural language analysis: parsing