Computer implemented method and computer programs for determining network quality indicators

A computer implemented method for determining network quality indicators, comprising:

• performing at least one communication call, between a first user (B) having a mobile device (H) with a communication application (D) installed therein which is connected to a VoIP communication service (F) through a communication network with at least a second user (A) via said communication service (F);
• and
• computing, based on information extracted from said at least one communication call, by means of executing an algorithm running in a processor, a quality indicator descriptive of technical conditions of said communication network used for performing the at least one communication call,
• wherein said information is extracted from the at least one communication call by the communication application (D) or by the communication service (F) and includes at least one of an identifier of the communication network used or location information of the mobile device (H) during the communication call, and quality parameters related to the at least one communication call including at least one of:
• the duration of the communication call;
• an Average Call Duration, or ACD;
• a Call Answer Rate, or ASR;
• a numerical indication describing if the communication call being a short call;
• a numerical indication score of the communication call;
• and
• a call result indicating if the communication call has been dropped or hanged, or if other communication calls between the first user (B) and the second user (A) has been repeated after the communication call.