Visual ivr using call redirect

A non-transitory computer-readable storage medium encoded with an executable computer program for redirecting a call initiated from a portable communication device, and when executed by a processor, causes the processor to perform operations comprising:

• screening calls initiated from the portable communication device by a communication application resident on the portable communication device;
• automatically redirecting a call, by the portable communication device, when the screening determines that the call matches predetermined criteria;
• authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network;
• and
• executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account by the service provider communication network.

A portable communication device, comprising:

• a memory that stores programs and data used by the portable communication device;
• a display that displays information to a user of the portable communication device;
• and
• a processor that screens calls initiated from the portable communication device, redirects a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria, authenticates an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network;
• and executes a visual IVR application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.