Systems and methods for selecting a voice to use during a communication with a user
AssigneeTelefonaktiebolaget LM Ericsson (publ)
InventorsMatthew John LAWRENSON, Julian Charles NOLAN
Life of this patent
Estimating the term…
Abstract
A computing device having the capability to dynamically select a voice that will be used by a speech synthesizer in creating synthesized speech for use in communicating with a user of the computing device is provided. For example, in some embodiments, the computing device: i) employs the speech synthesizer to have a first audible communication with the user using a first voice; ii) stores user satisfaction data that can be used to determine a user's satisfaction with an action the user took in response to the first audible communication; and iii) determines whether a different voice should be used during a second audible communication with the user based on the stored user satisfaction data.
Claims25
A method in a computing device for audibly communicating with a user of the computing device, the method comprising:
- performing a first audible communication with the user using a first voice;
- collecting user satisfaction data (USD), the USD being indicative of the user's satisfaction with an action performed by the user in response to the first audible communication;
- after collecting the user satisfaction data, determining a first satisfaction metric based on the collected user satisfaction data;
- and
- performing a second audible communication with the user using a second voice based on the determined first satisfaction metric, wherein the second voice is different than the first voice with respect to at least one voice characteristic.
A computing device, the computer device comprising:
- a memory;
- and
- a computer system coupled to the memory, the computer system comprising a processor, wherein the computer system is adapted to:
- perform a first audible communication with the user using a first voice;
- collect user satisfaction data, USD, which is indicative of the user's satisfaction with an action performed by the user in response to the first audible communication;
- determine a first satisfaction metric based on the collected user satisfaction data;
- and
- perform a second audible communication with the user using a second voice based on the determined first satisfaction metric, wherein the second voice is different than the first voice with respect to at least one voice characteristic.
(canceled)
Dependencies are inferred from the claim text.