Request fulfillment system, method, and media

A system for processing requests from customers, comprising:

• a fulfillment computing device;
• and
• one or more computing systems configured to:
• receive, from a client computing device, a natural language request of a customer;
• process the natural language request to identify an intent of the natural language request and a confidence level of the identified intent;
• in response to the confidence level of the identified intent not satisfying a threshold level, send the natural language request to the fulfillment computing device;
• and
• in response to the confidence level of the identified intent satisfying the threshold level, automatically fulfill the natural language request per the identified intent;
• wherein the fulfillment computing device is configured to present the natural language request to a person associated with the fulfillment computing device, and permit the person identify the intent of the natural language request via the fulfillment computing device.

A fulfillment device, comprising:

• a microphone configured to receive a spoken request;
• an audio codec coupled to the microphone and configured to digitize the received spoken request;
• a network interface;
• and
• a processor configured to receive the digitized spoken request from the audio codec and to send, via the network interface, a natural language request comprising the digitized spoken request.