Method and system for collecting customer feedback
AssigneeMastercard International Incorporated
InventorsRandhir Kumar, Amit Kumar Singh, Rohit Modi, Mayank Prakash, Ashutosh Gupta
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Abstract
The present application provides methods and devices for collecting customer feedback. The methods comprise the steps of determining whether a received input string used to authenticate a payment instrument against which a transaction is charged contains customer feedback data, and extracting the customer feedback data in response to determining presence of the customer feedback data.
Claims17
A computer-implemented method for collecting customer feedback, the method comprising:
- determining whether a received input string used to authenticate a payment instrument against which a transaction is charged contains customer feedback data;
- and
- extracting the customer feedback data in response to determining presence of the customer feedback data.
A computing device for collecting customer feedback, the computing device comprising:
- at least one processor;
- at least one memory including computer program code;
- and
- at least one communication interface;
- the at least one memory and the computer program code configured to, with at least one processor, cause the server at least to:
- determine whether a received input string used to authenticate a payment instrument against which a transaction is charged contains customer feedback data;
- and
- extract the customer feedback data in response to determining presence of the customer feedback data.
A non-transitory computer readable medium having stored thereon executable instructions for controlling a computer to collect customer feedback at the time of making payment for a transaction, wherein the computer is controlled to perform steps comprising:
- determining whether a received input string used to authenticate a payment instrument against which a transaction is charged contains customer feedback data;
- and
- extracting the customer feedback data in response to determining presence of the customer feedback data.
Dependencies are inferred from the claim text.