# US 2017/0288985 A1 · Device management system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2017/0288985 A1 - Document ID: US20170288985A1 - Status: Published application - Kind: A1 - Application number: 15/626,894 - Filed: 2017-06-19 - Published: 2017-10-05 - Earliest claimed: 2014-01-28 - Assignees: Dell Products L.P. - Applicants: Dell Products L.P. - Inventors: Carlton Andrews; Gregory James Breinholt; Karthik Krishnakumar - Web page: https://patentgrep.com/patent/US20170288985A1 ## CPC - H04L 41/5064: {Customer relationship management} - H04L 41/0836: {to enhance reliability, e.g. reduce downtime} - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract A device management system includes a system management information handling system (IHS) that is coupled to a network. A first device is included in the device management system and is not configured to communicate with the system management IHS. A plurality of user IHSs are each configured to communicatively couple to the first device and are each configured to communicatively couple to the system management IHS through the network. Each of the plurality of user IHSs is configured to retrieve device information from the first device when that user IHS is communicatively coupled to the first device. Each of the plurality of user IHSs is configured to provide the device information for the first device to the system management IHS when that user IHS is communicatively coupled to the system management IHS through the network. ## Claims ### Claim 1 A device management system, comprising: a system management device that is coupled to a network; a first managed device that is not connected to the network such that the first managed device cannot directly communicate with the system management device; and a first user device that is configured to: establish a first communication connection with the first managed device without the use of the network; retrieve, from the first managed device using the first communication connection, first managed device information about the first managed device; establish, subsequent to retrieving the first managed device information from the first managed device, a second communication connection with the system management device using the network; and provide, through the network to the system management device using the second communication connection, the first managed device information. ### Claim 2 (depends on 1) The system of claim 1, wherein the network is a Local Area Network (LAN). ### Claim 3 (depends on 1) The system of claim 1, wherein the system management device is configured to: provide, through the network to the first user device, at least one operation instruction for the first managed device. ### Claim 4 (depends on 1) The system of claim 1, further comprising: at least one second managed device that is not connected to the network such that the at least one second managed device cannot directly communicate with the system management device, wherein the first user device is configured to: establish a respective third communication connection with each at least one second managed device without the use of the network; retrieve, from each at least one second managed device using the respective third communication connection established with that second managed device, respective second managed device information about that second managed device; establish, subsequent to retrieving the respective second managed device information from each at least one second managed device, a fourth communication connection with the system management device using the network; and provide, through the network to the system management device using the fourth communication connection, the respective second managed device information retrieved from each at least one second managed device. ### Claim 5 (depends on 1) The system of claim 1, further comprising: a second user device, wherein the system management device is configured to: establish, subsequent to receiving the first managed device information from the first user device, a third communication connection with the second user device using the network; and send, through the network to the second user device using the third communication connection, at least one operation instruction for the first managed device, wherein the second user device is configured to: establish a fourth communication connection with the first managed device without the use of the network; and provide, to the first managed device using the fourth communication connection, the at least one operation instruction. ### Claim 6 (depends on 1) The system of claim 1, wherein the first user device establishes the first communication connection with the first managed device and retrieves the first managed device information using the first communication connection while the first user device is not connected to the network such that the first user device cannot directly communicate with the system management device; and wherein the first user device establishes the second communication connection with the system management device and provides the first managed device information using the second communication connection while the first user device is not communicatively connected to the first managed device such that the first user device cannot directly communicate with the first managed device. ### Claim 7 (depends on 1) The system of claim 1, wherein the system management device is configured to: determine that first managed device information includes event information; and provide, in response to determining that the first managed device information includes event information, an event notification. ### Claim 8 An information handling system (IHS), comprising: a processing system; and a memory system that is coupled to the processing system and that includes instructions that, when executed by the processing system, cause the processing system to provide a system manager that is coupled to a network and that is configured to: receive, from a first user device through the network, first managed device information about a first managed device that is not connected to the network such that the first managed device cannot directly communicate with the system manager, wherein the first managed device information was retrieved by the first user device from the first managed device using a first communication connection prior to the first user device providing the first managed device information to the system manager; and provide at least one first notification that is based on the first managed device information about the first managed device. ### Claim 9 (depends on 8) The IHS of claim 8, wherein the network is a Local Area Network (LAN). ### Claim 10 (depends on 8) The IHS of claim 8, wherein the system manager is configured to: communicate with a second user device through the network to cause the second user device to subsequently provide at least one operation instruction to the first managed device using a second communication connection to the first managed device. ### Claim 11 (depends on 8) The IHS of claim 8, wherein the system manager is configured to: receive, from the first user device through the network, second managed device information about a second managed device that is not connected to the network such that the second managed device cannot directly communicate with the system manager, wherein the second managed device information was retrieved by the first user device from the second managed device using a second communication connection prior to the first user device providing the second managed device information to the system manager; and provide at least one second notification that is based on the second managed device information about the second managed device. ### Claim 12 (depends on 8) The IHS of claim 8, wherein the first user device retrieves the first managed device information using the first communication connection with the first managed device while the first user device is not connected to the network such that the first user device cannot directly communicate with the system manager; and wherein the first user device provides the first managed device information to the system manager through the network while the first user device is not communicatively connected to the first managed device such that the first user device cannot directly communicate with the first managed device. ### Claim 13 (depends on 8) The IHS of claim 8, wherein the system manager is configured to: communicate with the first user device through the network to cause the first user device to subsequently provide at least one operation instruction to the first managed device using a second communication connection to the first managed device that is established subsequent to the first communication connection. ### Claim 14 A method for managing devices, comprising: receiving, by a system management device through a network from a first user device, first managed device information about a first managed device that is not connected to the network such that the first managed device cannot directly communicate with the system manager, wherein the first managed device information was retrieved by the first user device from the first managed device using a first communication connection prior to the first user device providing the first managed device information to the system manager; determining, by the system management device, that the first managed device information about the first managed device is associated with at least one notification event; and providing, by the system management device in response to determining that the first managed device information about the first managed device is associated with at least one notification event, at least one first notification. ### Claim 15 (depends on 14) The method of claim 14, wherein the network is a Local Area Network (LAN). ### Claim 16 (depends on 14) The method of claim 14, further comprising: communicating, by the system management device, with a second user device through the network to cause the second user device to subsequently provide at least one operation instruction to the first managed device using a second communication connection to the first managed device. ### Claim 17 (depends on 14) The method of claim 14, further comprising: receiving, by the system management device through the network from the first user device, second managed device information about a second managed device that is not connected to the network such that the second managed device cannot directly communicate with the system manager, wherein the second managed device information was retrieved by the first user device from the second managed device using a second communication connection prior to the first user device providing the second managed device information to the system manager; determining, by the system management device, that the second managed device information about the second managed device is associated with at least one notification event; and providing, by the system management device in response to determining that the second managed device information about the second managed device is associated with at least one notification event, at least one second notification. ### Claim 18 (depends on 14) The method of claim 14, wherein the first user device retrieves the first managed device information using the first communication connection with the first managed device while the first user device is not connected to the network such that the first user device cannot directly communicate with the system management device; and wherein the first user device provides the first managed device information to the system management device through the network while the first user device is not communicatively connected to the first managed device such that the first user device cannot directly communicate with the first managed device. ### Claim 19 (depends on 14) The method of claim 14, further comprising: communicating, by the system management device, with the first user device through the network to cause the first user device to subsequently provide at least one operation instruction to the first managed device using a second communication connection to the first managed device that is established subsequent to the first communication connection. ### Claim 20 (depends on 14) The method of claim 14, further comprising: updating, by the system management device, a first managed device status associated with the first managed device using the first managed device information for the first managed device.