# US 2017/0257488 A1 · Method and apparatus for implementing inquiry callback and information update services > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2017/0257488 A1 - Document ID: US20170257488A1 - Status: Published application - Kind: A1 - Application number: 15/061,872 - Filed: 2016-03-04 - Published: 2017-09-07 - Earliest claimed: 2016-03-04 - Assignees: Mr. Prelo M. Hood - Inventors: Riyaz Ali Khan Mayana; Malik Muheem; Prelo M. Hood; Shakeel Ahmed Maniyar - Web page: https://patentgrep.com/patent/US20170257488A1 ## CPC - H04M 3/42357: {where the information is provided to a monitoring entity such as a potential calling party or a call processing server} - H04M 3/42195: {Arrangements for calling back a calling subscriber (when the wanted subscriber ceases to be busy H04M3/48)} - H04M 3/42382: {Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks} - H04M 3/5231: {with call back arrangements} - H04M 3/527: Centralised call answering arrangements not requiring operator intervention - H04M 3/493: Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) ## Abstract A system for implementing inquiry callback and information update services including a computer system having a miss call solution database. The computer system is configured to intercept an incoming call from a caller inquiring about a service, identify and log information corresponding to the caller, terminate the incoming call without interacting with the caller, and provide a miss call solution from the miss call solution database to the identified caller. The miss call solution including information corresponding to the service. ## Claims ### Claim 1 A system for implementing inquiry callback and information update services comprising: a computer system including a miss call solution database; wherein the computer system is configured to: intercept an incoming call from a caller inquiring about a service, identify and log information corresponding to the caller, terminate the incoming call without interacting with the caller nor with a called party or a called device, and provide a miss call solution from the miss call solution database to the identified caller, the miss call solution including information corresponding to the service. ### Claim 2 (depends on 1) The system of claim 1 wherein the incoming call is terminated after one ring. ### Claim 3 (depends on 1) The system of claim 1 wherein an interface unit for managing call traffic between the computer system and the caller comprises Primary Rate Interface (PRI) hardware. ### Claim 4 (depends on 1) The system of claim 1 wherein an interface unit for managing call traffic between the computer system and the caller comprises a GSM to PRI gateway. ### Claim 5 (depends on 1) The system of claim 1 wherein the miss call solution is provided via a miss call IVR software solution module integrated with a bulk SMS service, and a campaign solution database. ### Claim 6 (depends on 1) The system of claim 1 wherein the miss call solution is provided via a miss call IVR software solution module integrated with callback service, and a miss call solution database. ### Claim 7 (depends on 6) The system of claim 6 wherein the callback service comprises a pre-recorded message. ### Claim 8 (depends on 6) The system of claim 6 wherein the callback service comprises a live agent. ### Claim 9 A non-transitory computer readable medium including program code that when executed by a processor instructs the processor to perform the following steps: intercept an incoming call from a caller inquiring about a service, identify and log information corresponding to the caller, terminate the incoming call without interacting with the caller nor with a called party or a called device, provide a miss call solution from the non-transitory computer readable medium to the identified caller, the miss call solution including information corresponding to the service. ### Claim 10 (depends on 9) The system of claim 9 wherein the incoming call is terminated after one ring. ### Claim 11 (depends on 9) The system of claim 9 wherein an interface unit for managing call traffic between the processor and the caller comprises Primary Rate Interface (PRI) hardware. ### Claim 12 (depends on 9) The system of claim 9 wherein an interface unit for managing call traffic between the processor and the caller comprises a GSM to PRI gateway. ### Claim 13 (depends on 9) The system of claim 9 wherein the miss call solution is provided via a miss call IVR software solution module integrated with a bulk SMS service, and a miss call solution database. ### Claim 14 (depends on 9) The system of claim 9 wherein an SMS gateway comprising a generic GSM modem is controlled by the processor to send pre-defined SMS text messages to the caller as the miss call solution. ### Claim 15 (depends on 9) The system of claim 9 wherein the miss call solution is provided via a miss call IVR software solution module integrated with callback service, and a miss call solution database. ### Claim 16 (depends on 15) The system of claim 15 wherein the callback service comprises a pre-recorded message. ### Claim 17 (depends on 15) The system of claim 15 wherein the callback service comprises a live agent. ### Claim at position 18 18-20. (canceled) ### Claim 21 (depends on 1) The system of claim 1, wherein prior to intercepting the incoming call, the incoming call is forwarded from a remote location device over the internet to a base location device, and the base location device then forwards the incoming call to the computer system. ### Claim 22 (depends on 1) The system of claim 1, wherein prior to intercepting the incoming call, the incoming call is forwarded from a client phone number to a new phone number associated with the computer system for implementing inquiry callback, in response to the client implementing a call forwarding rule. ### Claim 23 (depends on 1) The system of claim 1, including: a visual display for displaying updates or notifications via web application software on a computer or via a smart phone application. ### Claim 24 (depends on 1) The system of claim 1, wherein a call is received from a mobile device, and wherein the computer system is further configured to get a caller's geo-location from a mobile service provider using a_GPS API when the caller agrees to geo-location monitoring. ### Claim 25 A method for implementing inquiry callback and information update services comprising a computer system configured to: intercept an incoming call from a caller inquiring about a service, identify and legging log information corresponding to the caller, terminate the incoming call without interacting with the caller nor with a called party or a called device, and provide a miss call solution from a miss call solution database to the identified caller, the miss call solution including information corresponding to the service. ### Claim 26 (depends on 25) The method of claim 25 comprising terminating the incoming call after one ring.