Generating Actionable Information from Customer-Related Data and Customer Labels

A computer system for generating actionable information, the computer system comprising:

• a bus system;
• a storage device connected to the bus system, wherein the storage device stores program instructions;
• and
• a processor connected to the bus system, wherein the processor executes the program instructions to:
• collect, via a network, a plurality of different types of data corresponding to a set of customers of a service;
• generate a list of customers from the set of customers of the service that are likely to take an action corresponding to a business goal, wherein the list of customers is based on a linked set of labels corresponding to the business goal for a subset of customers within the set of customers of the service;
• generate the actionable information corresponding to customers within the list of customers;
• and
• perform an action step based on the generated actionable information corresponding to the customers within the list of customers.

A computer program product for generating actionable information, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to perform a method comprising:

• collecting, by the computer, via a network, a plurality of different types of data corresponding to a set of customers of a service;
• generating, by the computer, a list of customers from the set of customers of the service that are likely to take an action corresponding to a business goal, wherein the list of customers is based on a linked set of labels corresponding to the business goal for a subset of customers within the set of customers of the service;
• generating, by the computer, the actionable information corresponding to customers within the list of customers;
• and
• performing, by the computer, an action step based on the generated actionable information corresponding to the customers within the list of customers.