Management and allocation of services using remote computer connections
AssigneeBUSA Strategic Partners, LLC
InventorAnthony Busa
Life of this patent
Estimating the term…
Abstract
A computer-implemented method for allocating services among a plurality of service operators where each capable of providing at least one service and each service operator operating a respective computer to receiving at a support server a request for service from at least one computer being operated by a user, generating a questionnaire to be answered by the user operating the at least one computer, selecting at least one service operator based upon the answered questionnaire, and establishing a service session between the at least one computer being operated by the user and the computer being operated by the at least one selected service operator for providing the requested service.
Claims20
A computer-implemented method for allocating services among a plurality of service operators each capable of providing at least one service, each service operator operating a respective computer, the method comprising:
- receiving at a support server a request for service from at least one computer being operated by a user;
- generating a questionnaire to be answered by the user operating the at least one computer;
- selecting at least one service operator based upon the answered questionnaire;
- and establishing a service session between the at least one computer being operated by the user and the computer being operated by the at least one selected service operator for providing the requested service.
A computer network comprising:
- a plurality of service operator computers being operated by a plurality of service operators, each service operator capable of providing at least one service;
- at least one user computer being operated by a user;
- and a support server for receiving a request for service from said at least one user computer, said support server configured for performing the following generating a questionnaire to be answered by the user operating said at least one user computer, selecting at least one service operator from the plurality of service operators based upon the answered questionnaire, and establishing a service session between said at least one user computer and said service operator computer being operated by the at least one selected service operator for providing the requested service.
Dependencies are inferred from the claim text.