Communication management apparatus and method
AssigneeThe Leadership Analytics Group, LLC
InventorsAnthony PETRUCCI, III, Michael J. RIVERA, Clifford A. TIRONI
Life of this patent
Estimating the term…
Abstract
A communications management apparatus comprises a plurality of clients and a remote server. The server includes a competency data file for storing competencies to be measured for users, a query data file for storing queries associated with competencies, a query engine for selecting queries, and a communications interface for providing the queries for display in succession to message providers, wherein query responses are grouped and feedback is provided to the communications interface for display as a single record by a message recipient.
Claims8
Communication management apparatus, comprising,
- a plurality of clients, each associated with respectively different user identification values corresponding to respective users;
- A remote ISP server, including:
- a competency data file for storing a plurality of competencies to be measured for at least ones of said users, wherein said users include message providers that provide feedback and message recipients that receive feedback from message providers, and wherein said competencies are assigned to said message recipients based on respective relationships with said message providers;
- a query data file for storing a plurality of one or more queries, wherein each of said one or more queries corresponds to a respective one of said competencies;
- a communications interface for receiving said user identification values from said clients;
- a query filter for selecting first ones of said queries from said query data file for ones of said message providers providing feedback to a first of said message recipients based on a first of said relationships stored in said competency data file;
- said communications interface further for providing said first ones of said queries selected by said query filter for display in succession by ones of said clients associated with said ones of said message providers via a graphical user interface, and, responsive thereto, for receiving feedback from said message providers wherein said feedback includes quantitative values associated with said first ones of said queries;
- a feedback filter for grouping according to competencies said received feedback that is received over a time period and at different times from said ones of said message providers for said first of said message recipients as grouped feedback and providing said grouped feedback according to said competencies as a single record to said communication interface,
- wherein said communication interface displays said single record for said first of said message recipients from said different ones of said message providers on a first of said clients associated with said first of said message recipients.
A method of communication management for use with a plurality of clients, each associated with respectively different user identification values corresponding to respective users, said method comprising the steps of:
- a) storing a plurality of competencies to be measured for at least ones of said users, wherein said users include message providers that provide feedback and message recipients that receive feedback from message providers, and wherein said competencies are assigned to said message recipients based on respective relationships with said message providers
- b) storing a plurality of one or more queries, wherein each of said one or more queries corresponds to a respective one of said competencies;
- c) receiving said user identification values from said clients;
- d) selecting first ones of said queries from said query data file for ones of said message providers providing feedback to a first of said message recipients based on a first of said relationships;
- e) providing said first ones of said queries selected by said query filter for display in succession by ones of said clients associated with said ones of said message providers via a graphical user interface, and, responsive thereto, for receiving feedback from said message providers wherein said feedback includes quantitative values associated with said first ones of said queries;
- f) grouping according to competencies said received feedback that is received over a time period and at different times from said ones of said message providers for said first of said message recipients as grouped feedback and providing said grouped feedback as a single record according to said competencies;
- g) wherein said single record is displayed for said first of said message recipients from said different ones of said message providers on a first of said clients associated with said first of said message recipients.
Dependencies are inferred from the claim text.