System and method for synchronized displays

A non-transitory computer readable medium having stored thereon instructions for causing one or more processing units to execute a method, the method comprising:

• establishing a first data session with a user device and a second data session with a contact center representative device;
• obtaining, from the contact center representative device, display data to be displayed on the user device, wherein the display data is communicated over the second data session;
• obtaining, from the user device, communication data related to communications between the user device and a contact center associated with the contact center representative device, wherein the display data is communicated over the first data session;
• generating, based on the obtained display data and communication data, a synchronized display;
• and
• sending, via the first data session and the second data session, the synchronized data to the user device and to the contact center representative device, respectively, wherein each of the user device and the contact center representative device displays the sent synchronized display.

A method for providing synchronized displays, comprising:

• establishing a first data session with a user device and a second data session with a contact center representative device;
• obtaining, from the contact center representative device, display data to be displayed on the user device, wherein the display data is communicated over the second data session;
• obtaining, from the user device, communication data related to communications between the user device and a contact center associated with the contact center representative device, wherein the display data is communicated over the first data session;
• generating, based on the obtained display data and communication data, a synchronized display;
• and
• sending, via the first data session and the second data session, the synchronized data to the user device and to the contact center representative device, respectively, wherein each of the user device and the contact center representative device displays the sent synchronized display.