Method and system for summarizing emails and extracting tasks

A method for summarizing emails, comprising:

• parsing, by an email zone identifier module, different zones in which an email is organized;
• processing text within the email, the processing comprising:
• tokenizing the text;
• lemmatizing the text;
• tagging the text with parts of speech;
• analyzing syntactic dependencies within the text;
• and
• extracting named entities;
• classifying, by a speech act classifier module, each sentence of the text into one of a plurality of speech acts;
• classifying, by a questions classifier module, sentences of the text that contain a question;
• summarizing, by a conversational email summarizer module, the email into a compact and coherent summary, the summarizing comprising:
• ranking each sentence in the text with an importance score, and adding sentences to an initial email summary that have an importance score surpassing a threshold;
• and
• applying a set of post-processing rules to sentences in the initial email summary after ranking each sentence in the text to yield a final email summary;
• and
• outputting the final email summary of the email.