System and method for multi-language communication sequencing
AssigneeInteractive Intelligence Group, Inc.
InventorsScott P. Bauer, James R. Ullyot
Life of this patent
Estimating the term…
Abstract
A system and method are presented for multi-language communication sequencing. Communication flows may support one or more languages, which may need to be created, removed, or edited. During sequence editing, prompts, data, expressions, pauses, and text-to-speech may be added. This may be done through the use of inline-selectors, which comprise a prompt or TTS, or through the use of dialogs, which may also provide error feedback. A main sequence may be capable of handling multiple languages which are supported and managed independent of each other.
Claims21
A method for sequencing communication to a party utilizing a plurality of languages in an interactive voice response system, the method comprising the steps of:
- a. creating, by a user of the system, a prompt, wherein the prompt has a plurality of resources of attached;
- b. enabling, by the interactive voice response system, at least one supported language for the communication, wherein the communication is in the at least one supported language;
- c. enabling, for editing to the sequence, one or more of:
- prompts, data, expressions, pauses, and text-to-speech;
- and
- d. enabling an alternate language for the communication, wherein the alternate language comprises an alternate sequence.
A method for sequencing communication to a party utilizing a plurality of languages in an interactive voice response system, the method comprising the steps of:
- a. selecting, through a graphical user interface, by a user, a prompt;
- and
- b. creating, by a computer processor, at run-time, a communication sequence using the prompt.
A method for sequencing communication to a party utilizing a plurality of languages in an interactive voice response system, the method comprising the steps of:
- a. entering, by a user, text into a graphical user interface, wherein the text is transformed into text-to-speech by a computer processor;
- and
- b. creating, by the computer processor, a communication sequence using the text-to-speech.
Dependencies are inferred from the claim text.