US 2017/0099326 A1Published application

Apparatus and Method for Managing User Chat Experiences with Businesses

AssigneeGetabl Inc.

InventorsMilenko Beslic, Mark Slater, James Young

Life of this patent

Estimating the term…

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Abstract

A computer-implemented method of managing a chat experience of a user desiring to chat with a selected one of a plurality of businesses or chat hosts utilizes in various aspects a chat management server running computer processes for communicating with user devices. In another aspect, a computer-implemented method of providing a chat experience to a user having a user device and desiring to chat with a selected one of a plurality of businesses utilizes computer processes running on the user device. Corresponding embodiments similarly provide an apparatus performing any of the foregoing methods. Other corresponding embodiments similarly provide a computer readable medium storing instructions, which when loaded into a computer, perform processes corresponding to any of the foregoing methods.

Claims19

Dependent claims

A computer-implemented method of managing a chat experience of a user desiring to chat with a selected one of a plurality of businesses, the method utilizing a chat management server running computer processes comprising:

receiving a search signal over a first network from a device, under control of the user, to indicate that the user device is running a process configured to support a managed chat session and including data characterizing criteria for a business with which the user seeks to chat;
identifying a set of businesses meeting the criteria;
transmitting to the device the set of businesses for display on the user's device;
receiving over the first network a request message originated by the user on the device to enter a chat channel established for a selected one of the set of businesses;
subscribing the user device to the chat channel for the selected one of the set of businesses;
and
running an installed application of the selected business, in accordance with business rules specified by the selected business, after the user has been subscribed to the chat channel.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/362,958Filed 29 Nov 2016
Priority: 13 Mar 2013
Published: 6 Apr 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification17 codes

H04L 51/04
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: real-time or…
G06F 3/04842
For the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a…:…
G06F 16/9535
Querying, e.g. by the use of web search engines: search customisation based on user profiles and personalisation
G06Q 10/02
Administration; Management: reservations, e.g. for tickets, services or events

Family

Application13/799,825Continuation · filed 13 Mar 2013
Application14/628,716Continuation · filed 23 Feb 2015
Application15/362,958Continuation
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US 2017/0099326 A1This patent

From the US filing history. Foreign family members aren’t listed.