Support to customer platform system, method, and server
AssigneeRuby Tech Corporation
InventorsYu-Che Young, Li-Te Chang, Chin-Piao Hung
Life of this patent
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Abstract
The disclosure provides a support to customer platform system, method, and server to serve as a marketing service platform providing various channel functions including sales, planning, technical support, maintenance, and customer management and perform an interactive support service with Internet Protocol (IP) connected devices based on cloud computing. Accordingly, a vendor may realize a comprehensive support service by applying the embodiments of the disclosure without complicated professional training.
Claims17
A support to customer platform system comprising:
- an Internet Protocol (IP) connected device;
- and
- a support to customer server, allowing the IP connected device to establish a connection via a network and providing at least one channel function for the IP connected device, and the IP connected device and the support to customer server establish an interactive support service based on one of the at least one channel function.
A support to customer method, applicable to an IP connected device and a support to customer server, the support to customer method comprising:
- allowing the IP connected device to establish a connection to the support to customer server via a network;
- and
- providing at least one channel function for the IP connected device and establishing an interactive support service based on one of the at least one channel function.
A support to customer server comprising:
- a communication module for transmitting and receiving signals;
- and
- a processing unit coupled to the communication module and configured to perform the following steps:
- allowing an IP connected device to establish a connection via a network through the communication module;
- and
- providing at least one channel function for the IP connected device through the communication module and establishing an interactive support service based on one of the at least one channel function.
Dependencies are inferred from the claim text.