System and method for determining window geometry

A method for annotating a target in a display associated with a second user, by a first user, wherein the display is remotely shared by the first and second user via a streaming video connection during the course of an interaction, the method comprising:

• a. adding a marker on the display associated with the second user with at least one point for dimension;
• b. mapping coordinates in the display of the first user with coordinates in the display associated with the second user using the marker;
• c. drawing, manually, on the display associated with the second user, by the second user, a shape;
• i. wherein the computer of the second user interprets the coordinates in the display associated with the second user of the shape by searching for the marker in the streaming video connection associated with first user, and
• ii. wherein the content in the shape drawn by the second user is masked from the first user;
• d. translating the coordinates in the display of the first user of the drawn shape into the coordinates associated with the second user;
• and
• e. drawing automatically, by the computer of the second user, the shape in the intended location on the display associated with the second user.