US 2017/0013135 A1Published application

Determining customized audio services

AssigneeInternational Business Machines Corporation

InventorsMichael E. Alexander, Amol A. Dhondse, Anand Pikle, Deepak Sekar, Gandhi Sivakumar

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Abstract

In an approach for delivering customized messages, a computer receives a request to initiate a communication, wherein the request includes a caller and at least one recipient. The computer determines an identifier associated with the caller and an identifier associated with the at least one recipient from the received request. The computer identifies the caller and the at least one recipient based on the corresponding determined identifiers. The computer retrieves data associated with the identified caller and the identified at least one recipient, wherein the data includes personal information, Internet browsing trends, and listening preferences. The computer determines customized messages for the identified caller and the identified at least one recipient based on the retrieved data associated with the identified caller and the at least one recipient. The computer delivers the determined customized messages to one or more of the identified caller and the identified at least one recipient.

Claims20

Dependent claims

A method for delivering customized messages, the method comprising:

receiving, by one or more computer processors, a request to initiate a communication, wherein the request includes a caller and at least one recipient;
determining, by one or more computer processors, an identifier associated with the caller and an identifier associated with the at least one recipient from the received request;
identifying, by one or more computer processors, the caller and the at least one recipient based on the determined identifier associated with the caller and the determined identifier associated with the at least one recipient;
retrieving, by one or more computer processor, data associated with the identified caller and data associated with the identified at least one recipient, wherein the data is based at least in part on social media data, machine data, and transactional data, wherein the data includes personal information, Internet browsing trends, and listening preferences;
determining, by one or more computer processors, a customized message for the identified caller based at least in part on the retrieved data associated with the identified caller and a customized message for the identified at least one recipient based at least in part on the retrieved data associated with the identified at least one recipient;
and
delivering, by one or more computer processors, the determined customized message for the identified caller and the determined customized message for the identified at least one recipient to one or more of the identified caller and the identified at least one recipient.

4 more elements

A computer program product for delivering customized messages, the computer program product comprising:

one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising:
program instructions to receive a request to initiate a communication, wherein the request includes a caller and at least one recipient;
program instructions to determine an identifier associated with the caller and an identifier associated with the at least one recipient from the received request;
program instructions to identify the caller and the at least one recipient based on the determined identifier associated with the caller and the determined identifier associated with the at least one recipient;
program instructions to retrieve data associated with the identified caller and data associated with the identified at least one recipient, wherein the data is based at least in part on social media data, machine data, and transactional data, wherein the data includes personal information, Internet browsing trends, and listening preferences;
program instructions to determine a customized message for the identified caller based at least in part on the retrieved data associated with the identified caller and a customized message for the identified at least one recipient based at least in part on the retrieved data associated with the identified at least one recipient;
and
program instructions to deliver the determined customized message for the identified caller and the determined customized message for the identified at least one recipient to one or more of the identified caller and the identified at least one recipient.

5 more elements

A computer system for delivering customized messages, the computer system comprising:

one or more computer processors, one or more computer readable storage media, and program instructions stored on the computer readable storage media for execution by at least one of the one or more processors, the program instructions comprising:
program instructions to receive a request to initiate a communication, wherein the request includes a caller and at least one recipient;
program instructions to determine an identifier associated with the caller and an identifier associated with the at least one recipient from the received request;
program instructions to identify the caller and the at least one recipient based on the determined identifier associated with the caller and the determined identifier associated with the at least one recipient;
program instructions to retrieve data associated with the identified caller and data associated with the identified at least one recipient, wherein the data is based at least in part on social media data, machine data, and transactional data, wherein the data includes personal information, Internet browsing trends, and listening preferences;
program instructions to determine a customized message for the identified caller based at least in part on the retrieved data associated with the identified caller and a customized message for the identified at least one recipient based at least in part on the retrieved data associated with the identified at least one recipient;
and
program instructions to deliver the determined customized message for the identified caller and the determined customized message for the identified at least one recipient to one or more of the identified caller and the identified at least one recipient.

5 more elements

Dependencies are inferred from the claim text.