Interactive display response system
AssigneeCallVU Ltd.
InventorsDoron ROTSZTEIN, Ran FARAN
Life of this patent
Estimating the term…
Abstract
Systems for interactive display responses. An example system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device.
Claims20
An interactive display response (IDR) system, comprising:
- an interactive display server (IDS), wherein the IDS is configured to:
- establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services;
- obtain, from the call center, a link to a data to be displayed via the IDA;
- and
- send, to the mobile device, the link to the data to be displayed on the mobile device.
A non-transitory computer readable medium having stored thereon instructions for causing one or more processing units to execute a method, the method comprising:
- establishing a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services;
- obtaining, from the call center, a line to data to be displayed via the IDA;
- and
- sending, to the mobile device, the obtained link to the data to be displayed on the mobile device.
A system for displaying interactive display responses from call centers, comprising:
- an input/output (I/O) interface;
- a processing circuitry;
- and
- a memory, the memory containing instructions that, when executed by the processing circuitry, configure the system to:
- establish, in response to placement of a telephone call with a call center, a voice session with the call center and a data session with an interactive display server (IDS);
- receive, from the IDS, at least one display request including data to be displayed via the I/O interface, wherein each display request is generated by an interactive voice response (IVR) script of the call center;
- generate, based on the at least one display request, a display;
- and
- display, via the I/O interface, the generated display.
Dependencies are inferred from the claim text.