Interactive voice response (ivr) system interface

A device comprising:

• a memory configured to store instructions;
• and
• a processor configured to execute one or more of the instructions to:
• receive audio content associated with actions that may be performed through an interactive voice response (“IVR”) system and identifiers associated with the actions, wherein the audio content prompts a user to select from the actions using call elements associated with different sounds;
• cause the audio content to be outputted by a speaker associated with the device;
• present for display, while the audio content is being presented, a graphical user interface (“GUI”), wherein the GUI includes the call elements, and action elements that include two or more of the identifiers associated with the actions;
• detect a selection by the user of one of the call elements or one of the action elements, wherein the selection occurs while a portion of the audio content is being presented;
• and
• forward an indication of the selection to the IVR system, wherein forwarding the indication includes:
• when the selection relates to one of the call elements, presenting data associated with one of the sounds associated with the one of the call elements to the IVR system, wherein the IVR system identifies one of the actions based on the sound and the portion of the audio content, and
• when the selection relates to one of the action elements, forwarding, data associated with one of the identifiers included in the one of the actions elements to the IVR system.

A non-transitory computer-readable medium, comprising:

• a plurality of computer-executable instructions stored thereon, which, when executed by a processor associated with a device, cause the processor to:
• receive audio content associated with actions that may be performed through an interactive voice response (“IVR”) system and identifiers associated with the actions, wherein the audio content prompts a user to select from the actions using call elements associated with different sounds;
• cause the audio content to be outputted by a speaker associated with the device;
• present for display, while the audio content is being presented, a graphical user interface (“GUI”), wherein the GUI includes the call elements, and action elements that include two or more of the identifiers associated with the actions;
• detect a selection by the user of one of the call elements or one of the action elements, wherein the selection occurs while a portion of the audio content is being presented;
• and
• forward an indication of the selection to the IVR system, wherein forwarding the indication includes:
• when the selection relates to one of the call elements, presenting data associated with one of the sounds associated with the one of the call elements to the IVR system, wherein the IVR system identifies one of the actions based on the sound and the portion of the audio content, and
• when the selection relates to one of the action elements, forwarding, data associated with one of the identifiers included in the one of the actions elements to the IVR system.