Real-time in-stream compliance monitoring facility

A method for redacting incoming sensitive information from an incoming communication prior to receipt by an agent, comprising:

• caching the incoming communication in a cache of the machine;
• optionally, when the communication is a vocal stream, automatically converting the vocal stream to text using a speech processor of the machine;
• automatically analyzing the communication and identifying sensitive information in accordance with one or more rules and identifying the location of the sensitive information in the communication;
• automatically redacting the sensitive information from the communication;
• and
• transmitting the redacted communication to an agent.

A machine for redacting sensitive information prior to transmission, wherein the machine is programmed to carry out the steps of an algorithmic method, comprising:

• identifying the recipient of an outgoing communication;
• comparing the recipient to a set of approved recipients;
• and
• for recipients not in the set of approved recipients:
• caching the outgoing communication;
• optionally, when the communication is a vocal stream, converting the outgoing vocal stream to text for analysis using speech analytics technology;
• analyzing the communication and identifying sensitive information in accordance with one or more rules;
• identifying the location of the sensitive information in the communication;
• redacting the sensitive information from the communication;
• and
• transmitting the redacted communication to the unapproved recipient.