# US 2016/0366279 A1 · Telephone surveying for misdirected calls

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- Number: US 2016/0366279 A1
- Document ID: US20160366279A1
- Status: Published application
- Kind: A1
- Application number: 15/174,569
- Filed: 2016-06-06
- Published: 2016-12-15
- Earliest claimed: 2015-06-09
- Assignees: Reconnect Research
- Applicants: Reconnect Research
- Inventors: Scott Richards
- Web page: https://patentgrep.com/patent/US20160366279A1

## CPC

- H04M 3/527: Centralised call answering arrangements not requiring operator intervention
- G06Q 30/0203: Market surveys; Market polls
- G06Q 30/0217: involving input on products or services in exchange for incentives or rewards
- H04M 3/42059: {Making use of the calling party identifier}
- H04M 3/543: {Call deflection}
- H04M 3/5166: {in combination with interactive voice response systems or voice portals, e.g. as front-ends}
- H04M 2203/1041: Televoting
- H04M 2242/30: Determination of the location of a subscriber
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

A system and method for conducting telephone surveys includes a management controller that receives a misdirected call by a caller with an incoming number, extracts caller data for the caller, based on the incoming number, and determines whether the caller wishes to participate in a telephone survey for a reward. The management controller plays at least one voice message to ask the caller for caller data, in response to the caller wishing to participate, and receives caller data from the caller, in response to the voice message. The management controller selects a survey from a pool of available surveys for the caller, based on the caller data, and connects the caller to the survey.

## Claims

### Claim 1

A method, by a management controller, for conducting telephone surveys, comprising:
receiving a misdirected call by a caller;
extracting caller data for the caller, based at least on the incoming number;
determining that the caller wishes to participate in a telephone survey;
soliciting the caller for caller data using at least a voice message, in response to determining that the caller wishes to participate;
receiving the caller data from the caller;
selecting a survey from a plurality of surveys for the caller, based at least on the caller data; and
connecting the caller to the survey.

### Claim 2 (depends on 1)

The method of claim 1, further comprising providing reward information to the caller for collecting a reward, in response to the caller completing the survey, wherein the reward corresponds to the survey.

### Claim 3 (depends on 2)

The method of claim 2, wherein the reward information comprises an internet address and reward code.

### Claim 4 (depends on 1)

The method of claim 1, wherein the caller data comprises at least one screening parameter.

### Claim 5 (depends on 1)

The method of claim 1, wherein the misdirected call is one of a misdialed number call, an incomplete call, or a disconnected number call.

### Claim 6 (depends on 1)

The method of claim 1, wherein the misdirected call is redirected from at least one of a local exchange carrier, an interexchange carrier, or a voice traffic service provider. The method of claim 1, further comprising:
determining an incoming number of the misdirected call; and
determining a caller location for the incoming number.

### Claim 8 (depends on 1)

The method of claim 1, further comprising:
determining an incoming number of the misdirected call; and
determining additional caller data using reverse phone lookup on the incoming number.

### Claim 9 (depends on 1)

The method of claim 1, wherein receiving caller data from the caller comprises at least one of receiving a keypad press or a voice entry.

### Claim 10

A method, by a management controller, for conducting telephone surveys, comprising:
receiving, from a surveyor, survey setup data;
receiving a misdirected call by a caller;
determining caller data for the caller;
determining that the caller wishes to participate in a telephone survey;
selecting a survey from a plurality of surveys for the caller, based at least on the caller data;
connecting the caller to the survey; and
providing reward information to the caller for collecting the reward, in response to the caller completing the survey, wherein the reward corresponds to the survey.

### Claim 11 (depends on 10)

The method of claim 10, further comprising:
playing at least one voice message to ask the caller for the caller data, in response to determining that the caller wishes to participate; and
receiving the caller data from the caller.

### Claim 12 (depends on 10)

The method of claim 10, wherein the survey setup data comprises:
at least one question for a survey into a website form,
at least one screening parameter for surveyees to pass,
a desired number of completions for the survey,
a time period to perform the survey, and
an agreement for a fee to conduct the survey.

### Claim 13 (depends on 12)

The method of claim 12, further comprising determining the fee based on at least one of the at least one screening parameters, the desired number of questions, and the time period.

### Claim 14 (depends on 12)

The method of claim 12, further comprising determining the reward based on the fee and the desired number of questions.

### Claim 15

A system, by a management controller, for conducting telephone surveys, comprising:
a storage configured to:
store a plurality of available surveys; and
store information corresponding to at least one voice message; and
a processor connected to a telephone network and configured to:
receive a misdirected call by a caller;
determine that the caller wishes to participate in a telephone survey;
play the at least one voice message to ask the caller for caller data, in response to determining that the caller wishes to participate;
receive the caller data from the caller, in response to the voice message;
select a survey from the plurality of available surveys for the caller, based at least on the caller data; and
connect the caller to the survey.

### Claim 16 (depends on 15)

The system of claim 15, wherein the processor is further configured to provide reward information to the caller for collecting a reward, in response to the caller completing the survey, wherein the reward corresponds to the survey.

### Claim 17 (depends on 15)

The system of claim 15, wherein the caller data comprises at least one screening parameter.

### Claim 18 (depends on 15)

The system of claim 15, wherein the misdirected call is one of a misdialed number call, an incomplete call, or a disconnected number call.

### Claim 19 (depends on 15)

The system of claim 15, wherein the misdirected call is redirected from at least one of a local exchange carrier, an interexchange carrier, or a voice traffic service provider.

### Claim 20 (depends on 15)

The system of claim 15, wherein the processor is further configured to:
determine an incoming number of the misdirected call; and
determine a caller location for the incoming number.